Use of this Site
In using this Site, you must not:
- Disrupt the operation or security of this Site or any accounts, servers, or networks connected or accessible through this Site;
- Use this Site in a way that may harass, annoy or disrupt any third person, including a third person who may receive messages as a result of your use of this Site;
- Submit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any material constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise breaches any applicable law;
- Submit any material of any kind which infringes the rights of any other person, including material which is an invasion of any privacy rights, which is protected by copyright, trade mark or any other intellectual property right without first obtaining the permission of the owner or relevant right holder;
- Submit any material of any kind which contains a virus or other harmful component;
- Delete any author attribution, legal notices, or proprietary designations or labels in any material that is submitted;
- Modify or delete any content on this Site or add any content to this Site;
- Attempt to gain unauthorised access to any part of this Site; or
- Use any robot, spider, other automatic device, or manual process to monitor, scrape, or copy any material on this Site without the prior express consent from an authorized Company representative (however such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to our Site).
The Company reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which breach any applicable or relevant law.
Conditions of Sale
If you purchase any product or service through this Site, you agree to be bound by the Company’s Conditions of Sale.
The Company has a number of member programs and clubs, which you may choose to join, including Priority Guest Rewards. By joining any of these member programs or clubs you agree that you have reviewed and are bound by the applicable terms and conditions of each program and club.
From time to time, the Company will run competitions on this Site and you agree to review and be bound by the terms and conditions of each competition you enter.
Advertising and Other Links
This Site may contain links to third party controlled websites (Linked Websites) including for advertising which, unless expressly stated on those Linked Websites, are not controlled by the Company. The Company is not responsible for the content, nor does the Company warrant the accuracy of the content on Linked Websites and you agree that your use of Linked Websites and the content contained is entirely at your own risk. You also agree that the Company is not liable or responsible for any goods or services provided by third parties that operate Linked Websites.
From time to time, promotional offers (Offers) may be available on this Site. You acknowledge that these may not be able to be used at all the Hotels and your use of these Offers is subject to availability of the goods or services offered as well as any other additional conditions attached to the Offers.
This Site may contain Hotel information such as Hotel facilities and food and beverage outlets (Hotel Information) which the Company understands is correct at the time of posting however is subject to change. The Hotel will use its reasonable efforts to keep the details of Hotel Information accurate.
Intellectual Property Rights
As between you and the Company, you agree that all intellectual property rights (including trade marks, logos, brands, graphics, images, text, software, computer programs, film clips, videos and other media) displayed on or relating to this Site are owned by the Company (or its licensors, sponsors, suppliers or related bodies corporate). Apart from the personal, non-commercial use of the content of this Site, you must not do any of the following unless you have received the prior written permission of the Company:
- reproduce, reformat, reuse, transmit (including broadcast), communicate, adapt, distribute, sell, modify, store in a retrieval system or publish or otherwise use any of the material on this Site (including without limitation any underlying source code or other data);
- interfere with, or attempt to interfere with, the proper working of this Site, (including, for example, by making excessive traffic demands on this website); or
- reproduce the Company’s trade marks or logos on another website.
Material You Upload onto Site
For any material you upload onto this Site or submit to the Company through this Site including on forums, review websites or participation in competitions, you warrant that you are the owner of this material or have obtained all necessary licences to use this material and that your use of this material complies with all applicable laws, for instance the material will not defame or vilify any person. You grant the Company a perpetual, irrevocable and royalty free licence to use this material for the purposes it was provided to the Company and consent to any acts by the Company which would otherwise be an infringement of your moral rights.
Security and Anti-Fraud Measures
The Company uses cookie and other technology to track your use of this Site and to enhance your online experience. You can disable cookies via your browser settings.
Supply of Alcohol
Certain Hotels are licensed to serve alcoholic beverages. The Company supports the responsible service of alcohol. The Company reserves the right to check the identification of any customer who wishes to purchase alcoholic beverages at the Hotels.
Limitation of Liability
You acknowledge and agree that unless required by law, and without limiting the Australian and New Zealand Consumer Law or Consumer Guarantees, this Site and its content is provided “as is” without warranties of any kind, express or implied. You also acknowledge that you use this Site and the material contained on this Site at your own risk. To the extent permitted by law (and without limiting the Australian and New Zealand Consumer Law or Consumer Guarantees) the Company and you each:
- exclude liability for any indirect or consequential loss or damage including loss of profits and loss of revenue; and
- limit their liability to any one or more of the following:
(a) in relation to goods, replacing or repairing the goods or supplying an equivalent item, or paying the costs or replacing, repairing or hiring an equivalent item; or
(b) in relation to services, the re-supply of the services or payment of the cost of having the services re-supplied.
Complaints and Dispute Resolution
Hotel Booking Terms and Conditions
Rates quoted are based on the number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.
Online bookings require a valid credit card number to guarantee your reservation. Your card will be held as security for your reservation and utilised for any applicable cancellation or non-arrival fees. Unless an alternative valid card or accepted method of payment is provided upon check-in, this card will be used for all outstanding accommodation and ancillary costs and for any damage to the room during the stay. Advance purchase or prepaid rates will be charged at the time of booking, as marked on the rate description.
Credit Card Pre-Authorisation
The Hotel reserves the right to pre-authorise your credit card at the time of online booking on this Site and/or at the time of check-in at the Hotel, to check for validity and sufficiency of funds. The pre-authorised amount is set aside by the credit card company and may affect the available funds balance or spending limit.
Pre-authorised cards are held as security for your reservation and may be utilised by the Hotel for the same purposes set out in the Guaranteed Reservations section above.
A valid credit card is required for online bookings on this Site and will also be requested from the occupant of the room when checking in. Payment via third party credit cards may be arranged by contacting the Hotel directly. Please note that guests are required to pay the confirmed charges for their reservation in full at the time of check-in at the Hotel. For guests without a credit card, photo ID will be requested and full cash payment of the confirmed charges for their reservation in full, plus a bond for ancillary costs, will be required at check-in. Bonds vary by Hotel and length of stay.
By agreeing to these terms and conditions you acknowledge that unless we come to an alternative arrangement with you or the named guest, then the credit card provided will be used for payment of all accommodation and ancillary costs charged to the room, and for any damage to the room during the stay.
Payments by Credit Card will incur a transaction fee. Current fees and the accepted list of Credit Cards is displayed on this Site at the time of booking and is also outlined in your booking confirmation email.
Payments by Cash or EFTPOS do not incur transaction fees. Guests may elect to change method of payment to Cash or EFTPOS to avoid these fees.
Please note, allowable methods of payment vary by Hotel and some Hotels do not accept payment of guest rooms by cash. Accepted methods of payment by the Hotel are specifically noted in the booking confirmation email. You may also contact the Hotel directly for confirmation of accepted methods of payment.
You may generally cancel your reservation up to 2pm one day prior to arrival with no cancellation fee. After 2pm one day prior to the day of arrival, a cancellation fee of the first night’s package price will be charged.
Additional terms and conditions may apply for cancellation of advance purchase or prepaid individual rooms, group and conference & event bookings and are subject to special event block out dates on a Hotel by Hotel basis.
Cancellation terms may also vary for some Hotels and for certain special offers. Please check your booking confirmation email for details.
Check-in and Check-out
For Hotels in Australia, check-in is generally from 2pm and check-out is generally before 11am. For Hotels in New Zealand, check-in is generally from 3pm and check-out is generally before 10am. Earlier arrival and later departure times can be arranged, subject to availability, however applicable day-use charges may also apply.
Check-in and check-out times may vary for some Hotels and for certain special offers. Please check your booking confirmation email for details.
GST applies to the purchase of goods and services from this Site and will be charged at the time of purchase.
Each party will not be in breach of these Terms and Conditions and will not have any liability to the other party if it is prevented from complying with any of its obligations under these Terms and Conditions by reason of Force Majeure. “Force Majeure” means any act, event or circumstance beyond the reasonable control of the party affected by Force Majeure, and includes, without limitation, casualties, war, rebellion, revolution, blockades, riots, insurrection, strikes, lockouts, labour or industrial problems, civil unrest, embargoes, domestic or international disturbance, acts of terrorism, outbreak of disease, virus, pandemics or epidemics, world and/or regional health threats, loss or substantial reduction in major airline services, governmental actions or delays, fire, hurricanes, earthquakes, storms, floods, other natural catastrophes or severe weather conditions or acts of God, travel or health advisories, orders or recommendations issued by any relevant government authorities or international bodies or agencies, or damage or destruction of the Hotel.
In the event of Force Majeure which prevents the Company from being able to provide you with accommodation and/or related services as set out in your booking confirmation, the Company has the right to terminate your booking at the Hotel upon written notice and will refund any deposits paid by you.
No Re-Sale or Promotional Use
Products or services obtained from this Site (including vouchers and gift cards) may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods and services or used for promotional purposes without the Company’s prior written consent.
Priority Guest Rewards Terms and Conditions
Priority Guest Rewards Terms and Conditions are available at www.priorityguestrewards.com/terms-conditions.
Last Updated 07 November 2023